This Privacy Policy explains how we collect, use, share and protect your personal information when you use the VJ Industries app and the account you sign in with. By using the app, you agree to the practices described here.
1. Who we are
The VJ Industries app is operated by VJ Industries Pvt. Ltd. (“we”, “us”, “our”). We are responsible for the personal information described in this policy. You can reach us using the contact details at the end of this page.
2. Your account
Accounts are created by us for our customers — the app has no public sign-up, so we only hold information for people we already do business with. When we set up your account we issue you a password, which you can change at any time from Account → Change password. If you forget it, the Forgot password screen lets you send us a request so we can reset it for you.
3. Your consent
By creating an account and using the VJ Industries app, you consent to our collection and use of your information as described in this policy. You can withdraw your consent at any time by contacting us or by deleting your account (see Deleting your account). Withdrawing consent does not affect anything we did while your consent was in place, and we may still keep information the law requires us to keep, such as tax invoices.
4. Information we collect
Information you give us
| What | Why we need it |
|---|---|
| Your mobile number | It identifies your account and is how you sign in. We also use it to contact you about an order. |
| Your name | Shown on your orders and invoices, and used when we correspond with you. |
| Your email address (optional) | If you provide one, we use it to send order confirmations and invoices. |
| Delivery addresses | Recipient name, phone number, address, city, state and PIN code, so we can deliver your orders. You can add, edit and remove these yourself. |
| Your GSTIN (business accounts) | Required to issue a tax invoice you can claim against. |
| Your password | Stored only in a securely encrypted form. It cannot be read by anyone, including us. |
| Payment details you enter | The transaction reference for a payment you have made, and an optional screenshot of it, so we can match your payment to your order. See Payments below. |
| Photos you choose to upload | A payment screenshot, and a photo of a faulty item when you raise a return or warranty claim. Both are optional. You choose the photo from your gallery — the app never uses your camera. |
| Messages you send us | Delivery instructions, notes and requests you add to an order, the reason you give when cancelling, and product reviews you post. |
Information created when you use the app
- Your orders — items, quantities, prices, the delivery address used, payment method and status, and the invoice or delivery challan.
- Your cart, wishlist and saved lists, so they are still there on your next visit.
- Return and warranty claims you raise, and their progress.
- Reviews and ratings you post on products (see Reviews below).
- Reward points earned and redeemed, where the store runs a points scheme.
- Account balance and dues, for business accounts buying on credit terms.
- Your notification preferences, and the notifications we have sent you.
Information stored on your device
Some things stay on your phone and are not sent to us: your sign-in token, kept in the phone’s secure storage; the products you have recently viewed and searched for; your language and light or dark theme choice; your cart; and which announcements you have dismissed. Uninstalling the app removes all of it.
5. How we use your information
- To let you sign in, and to keep your account secure.
- To show you the catalogue and the prices that apply to your account.
- To take, deliver and invoice your orders, and to handle returns and warranty claims.
- To contact you about an order, a claim or a request.
- To send the notifications you have not switched off.
- To operate reward points and credit terms where these apply to your account.
- To meet our legal obligations, in particular keeping tax invoices for as long as the law requires.
- To detect, prevent and investigate fraud and misuse of accounts.
We do not sell your personal information, and we do not share it with anyone for their own advertising or marketing. The app does not access your location or your contacts.
6. Payments
You pay from your own UPI app to the UPI ID we publish on the payment screen, then give us the transaction reference so we can match the payment to your order. You can also upload a screenshot of the payment as proof, which is optional — the reference on its own is enough. Your UPI PIN is entered in your own bank or UPI app and never in ours.
Cash on delivery involves no payment details at all — you pay the person who brings the order.
When you return from your payment app, the app may offer to fill in a transaction reference it finds on your clipboard, to save you copying it across. This happens on your phone, and only the reference you confirm is sent to us.
Whatever way you pay, your card number, bank credentials and UPI PIN are never sent to us and never stored by us. All we keep against an order is whether it has been paid and the transaction reference.
7. Reviews
If you post a review or rating on a product, it is shown publicly in the app against your name so other customers can see it. Please do not include personal information in a review that you would not want to be public. You can ask us to remove a review you have written at any time, using the contact details below.
8. Cookies and tracking technologies
The VJ Industries app is a mobile app and does not use cookies. It contains no advertising, no advertising identifiers, and no third-party analytics or tracking technologies, and it does not track you across other apps or websites. The only information kept on your device is what is described under Information stored on your device above, which stays on your phone.
9. How we share your information
We use a small number of service providers to run the app. They act on our instructions, may use your information only to perform the service we have engaged them for, and may not use it for their own purposes.
| Provider | What they handle |
|---|---|
| Our cloud storage provider | Stores product images and the photos you upload with a payment or a return claim. |
| Our email service provider | Delivers order confirmations, invoices and other emails to the address you gave us. |
| Our cloud hosting and database provider | Runs the service and stores the information described in this policy. |
We may also disclose your information where the law requires it — for example, in response to a valid order from a court or a tax authority.
10. Where your information is processed
We and our service providers store and process your information on secure servers. These servers, and the providers that operate them, may be located outside your state or country, including outside India. Wherever your information is processed, we take appropriate steps to keep it protected in line with this policy.
11. How long we keep your information
- Your account and its information — for as long as your account is open.
- Your orders and invoices — kept even after you close your account, because we have to account for orders already placed. See Deleting your account for exactly what is kept and what is removed.
- Tax invoices — kept for the period Indian tax law requires. This is the one category we cannot delete on request.
12. How we protect your information
- Everything the app sends travels over an encrypted (HTTPS) connection. The released app refuses unencrypted connections.
- Your sign-in token is stored in your phone’s secure storage rather than ordinary app storage.
- Passwords are stored only in an encrypted form and cannot be recovered by anyone.
- Access to customer records is limited to staff who need it for their work.
No method of transmission or storage is completely secure, but we take appropriate measures to protect your information against loss, misuse and unauthorised access.
13. Your rights and choices
- See and correct your details. Open Account → Edit profile and Saved addresses.
- Change your password. Account → Change password.
- Manage notifications. Account → Notifications lets you turn categories on or off.
- Get a copy of what we hold. Ask us using the details below and we will send it to you.
- Delete your account. See the next section.
14. Deleting your account
In the app: open Account → Settings → Delete account. This takes effect immediately and needs nothing further from us.
If you have already uninstalled the app, or would rather we did it for you, follow the instructions on our account deletion page, which also explains exactly what is removed and what we are required to keep.
15. Children’s privacy
The app is intended for our customers and is not directed at children. We do not knowingly create accounts for, or collect information from, anyone under 18. If you believe we hold information about a child, please contact us and we will remove it.
16. Changes to this policy
If we change how we handle your information we will update this page and change the date at the top. Where a change is significant we will also let you know in the app. Continuing to use the app after a change means you accept the updated policy.
17. Contact us
For anything about this policy, about the information we hold on you, or to make a request:
- vjindustriesmumbai@gmail.com
- Phone
- +919819622462
We respond to requests about your information within 30 days.
18. Grievance Officer
In accordance with applicable Indian law — including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them — the contact details of our Grievance Officer are below. You may write to the Grievance Officer with any complaint or concern about how your personal information is handled, and we will acknowledge and address it within the timelines the law requires.
Grievance Officer: Mahesh Harjani
Email: maheshharjani@gmail.com